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HYDROCARBON PUBLISHING COMPANY
Translating Knowledge into Profitability®
A member of the Hydrocarbon Analytics Group
STORE
Frequently Asked Questions (FAQ's)
- How do I search for a particular publication?
- How do I make a purchase?
- What if I would like to pay via Pay-Pal?
- What currency can I use to pay for the order?
- Do you take international orders?
- Do you take Phone Orders?
- How do I know that my order has been successfully submitted?
- I ordered the wrong product, what should I do?
- Can I cancel my order?
- What is the difference between individual subscriptions and Multiple Users/Library/Site license/Worldwide location licenses?
- What is the difference between the electronic and print version of the publications?
- Do you offer volume discounts?
- I purchased an electronic version of the publication. How long will the download be available?
- Why can I not view the Table of Contents?
- Do the publications come in any other languages?
- Do you sell through third party vendors?
- Do you have any specials or discounts available?
- Can I signup to receive emails to keep me informed?
- What kind of shipping do you use?
- Do you ship internationally?
- Did not find the answer you were looking for?
SEARCHING FOR A PRODUCT
On the store homepage, the menu on the left is categorized by Publications and Technology/Topic. Please click on the options available on these left side menus to view respectively categorized publications. Click on View All to see all the publications. Also available is a search feature. Please use this to find additional results to your search query.
PAYMENT
When you click on an Order Now button, the details of the products will be transferred to the Order Form. Fill in your information, and click on Submit. The order will be reviewed and you will be sent an invoice to the email address you specified. The invoice will contain fields that will allow you to pay for the product using a credit card (VISA, MasterCard, American Express), company check, and bank wire transfer. We do not accept credit cards directly on the website due to security reasons.
Please contact us if this is the only way you can pay.
We only accept payment in US dollars.
Yes, we gladly accept international orders and ship internationally. However, we only accept US dollars as payment.
Yes, please call us at + (1) 610-408-0117 between 9:00 a.m and 5:00 p.m Eastern Time (US), Monday to Friday, to place your order.
If you followed all the checkout steps and clicked the submit button, you should have been directed to an ORDER CONFIRMATION page. If you see this page thanking you for your order then yes your order was submitted correctly and an EMAIL confirmation was automatically sent to you. If you do not receive an automated confirmation within five minutes it was likely blocked by a SPAM filter, or you may have incorrectly entered your email address. The email indicates that we received your order and will be processing it shortly. Please note that we require corporate email addresses and do not accept orders through public email accounts such as YAHOO, MSN, GMAIL, AOL, etc. Call/email us if you did not receive the order confirmation email or did not hear back from us within three working days.
If we have not yet processed the order please contact us to rectify the order. Generally all sales are final due to the nature of our products.
An order can be canceled if it has not yet been processed.
ORDERING INFORMATION
Individual subscription is for a single user only. Our copyright policy entails that the publications cannot be duplicated.
Multiple Users/Library/Site license/Worldwide location licenses- If more than one user would like to use the publication, we can send out multiple copies of the publication or make the publication available to one company location or entire companies via designated IP addresses. For pricing information please contact us with specific order information.
In terms of content, there is no difference between the electronic and print version of the publication. Electronic versions are simply downloaded from our website. The user will require Adobe Reader to open the publication. Advantages of ordering an electronic version of the product include;
- Instant access to the publication
- Ability to use the 'Find' feature to look for keywords within the document
- Easily stored for future reference
Print versions of publications are mailed after the order is processed.
Yes we do. Multiple-copy discounts are available. Contact us with your order details for a quote.
Generally, the download will be available for a week.
You must have the free Adobe Reader installed on your computer to view & print the Table of Contents/Prospectus/etc. Please visit http://get.adobe.com/reader/ to download the free Adobe Reader.
No, all publications are in English. Additionally, we do not allow for the publications to be translated.
No, we do not have any authorized resellers. For the best price, and to qualify for any promotions that are currently being offered, please purchase your copy of the publications via www.hydrocarbonpublishing.com or call + (1) 610-408-0117 between 9:00 a.m and 5:00 p.m Eastern Time (US), Monday to Friday.
Yes, you may view some of them online. For more information sign up for our email alerts..
Sign up for our Alerts! here.
SHIPPING
All print issues will be shipped first class or air mail.
Yes, we do. If there is a shipping charge, pricing varies and is indicated in the invoice that you receive after you submit your order.
Contact us, we are available to help you. Call us at + (1) 610-408-0117 between 9:00 a.m and 5:00 p.m Eastern Time (US), Monday to Friday, or email us at [email protected] or through our Contact Us form. We will get back to you as soon as we can.